4 Ways PureTree Is The Exact
Opposite Of A Typical Contractor
We Do Things Differently – Because
We CARE About Your Experience
We don’t operate like the typical contractor because we’re NOT your average remodeling company. The status quo is not our status quo.
1. We DON’T Want You To Shut Up & Sit Down
How many contractors want to hear their customers’ ideas, goals, and hopes for their homes? Too few.
We want to satisfy all of your expectations, but we can only do that if we know what they are. That’s why we don’t only listen well – we also encourage you to develop your own ideas. We want to hear what YOU want for your home.
When our design consultant sits down with you and works with you to develop a plan for your remodel, we set the tone for your entire project—a tone of open communication and willingness to incorporate your ideas.
With PureTree, you never have to worry about whether or not you should voice your concerns, ideas, or hopes. We ALWAYS want to hear your voice.
2.Problem Resolution Is Our Thang
No one wants to hear about problems. But, issues, snafus, slip-ups – whatever you want to call them – are inevitable. Unfortunately, the resolution of those issues is usually NOT inevitable. That’s where PureTree is different.
A prerequisite to successful problem resolution is KNOWING about the problem. You can’t fix a problem you don’t know exists. Here’s where internal company communication comes into play. We may be great at communicating with our customers, but what about our team members?
At PureTree, our company culture is steeped in communication. When something doesn’t go according to plan – we all know about it. It doesn’t matter if it’s a small mistake or a minor oversight – we work together to fix it. Our focus is on finding a correct solution as quickly as possible. And by quickly – we mean the SAME day or the following day.
3. We Love To Follow Guidelines
Following guidelines can be a drag or a relief – it all depends on how you look at it.
At PureTree, we look at manufacturer guidelines like a gift. The manufacturer knows the product inside and out, and they’ve provided us with guidelines so that we can get the maximum benefit from their product.
Our vendors come in and do training sessions with our workers so that we’re up to snuff on all the latest install standards. This way, we can install our superior products with precise and exacting workmanship .
4. We’re Perfectionists
At PureTree, a job is not complete unless EVERY detail is perfect. Our workers are highly trained – they know how to pinpoint any tiny detail out of place or overlooked.
Unlike other contractors, we don’t cut corners EVER. For example, when removing cabinets, other contractors don’t bother to patch the holes before installing the new cabinets. That wouldn’t fly with us.
We use Company Cam to take accurate pictures of every step of the process, and we also have group chats that include the entire team and the customer, so that questions and concerns can be addressed right away.
When it comes to your remodel, we leave nothing to chance.